Omnichannel Contact Center
Automatic Call Distribution
Automatic Call Distribution
Automatic Call Distribution
Distribute incoming calls to the best-suited agents using customer history and current workload intelligently.
IVR
Automatic Call Distribution
Automatic Call Distribution
Customize multi-language menus to manage call volume, collect data, and enhance engagement effectively
Call Barge in
Automatic Call Distribution
Call Barge in
Supervisors can listen or join live calls to support agents and ensure service quality
Feedback IVRS
Disposition Management
Call Barge in
Collect customer opinions through automated surveys and reports to improve services and loyalty continuously
Call Recording
Disposition Management
Disposition Management
Record every call automatically for compliance, agent training, dispute resolution, and consistent service standards
Disposition Management
Disposition Management
Disposition Management
Categorize calls with standard codes for better tracking, efficient reporting, and faster resolution processes.
Inbound Channels
Web Chat
Web Chat
Web Chat
Chat with website visitors in real time to solve issues and boost customer satisfaction quickly
Web Chat
Web Chat
Connect instantly with customers over WhatsApp to share updates and solve problems effectively
Social Media
Social Media
Convert emails to tickets, auto-sort them, use templates, and ensure timely responses every time
Social Media
Social Media
Social Media
Manage Facebook, X, Instagram, and WhatsApp messages from one place to boost social engagement
Outbound Types
Progressive Dialing
Progressive Dialing
Progressive Dialing
Automate outbound calling by connecting agents only to answered calls, maximizing call center productivity easily
Manual Dialing
Progressive Dialing
Progressive Dialing
Agents can manually place calls for personalized follow-ups and meaningful, direct customer conversations
Preview Dialing
Preview Dialing
Preview Dialing
Agents can manually place calls for personalized follow-ups and meaningful, direct customer conversations
Blended
Preview Dialing
Preview Dialing
Use a single interface to handle inbound and outbound calls, improving efficiency and balance
WhatsApp Features
Parallel Chat Handling
Parallel Chat Handling
Parallel Chat Handling
Let agents handle multiple customer chats at once to reduce wait time and improve performance
Bots
Parallel Chat Handling
Parallel Chat Handling
Deploy AI bots to handle repetitive customer queries instantly and reduce agent workload significantly
Chat Distribution
Parallel Chat Handling
Sticky Agent Feature
Automatically route chats to the most relevant available agents for fast, accurate customer support
Sticky Agent Feature
Sticky Agent Feature
Sticky Agent Feature
Reconnect returning customers with the same agent to provide consistent, familiar, and smoother experiences
Chat Transfer
Sticky Agent Feature
Chat Transfer
Move chats between agents or departments effortlessly for quicker and more accurate resolutions
Email & Social Media
Auto Response Email
Auto Response Email
Auto Response Email
Send personalized auto-responses immediately after receiving emails to reassure customers and set clear expectations
Email Ticketing
Auto Response Email
Auto Response Email
Convert incoming emails into secure, trackable support tickets for organized complaint resolution and management
SLA Settings
SLA Settings
SLA Settings
Configure custom SLA timers to track response times and ensure top-quality service consistently delivered
Social Media
SLA Settings
SLA Settings
Unify and respond to social media messages quickly across all platforms from a single interface
Reporting System
MIS Reports
Grievance Management
Monitoring Tools
Generate detailed reports on calls, performance, and campaigns to guide decisions and optimize strategies
Monitoring Tools
Grievance Management
Monitoring Tools
Monitor real-time agent activities, system health, and call quality metrics for operational control
Grievance Management
Grievance Management
Grievance Management
Resolve complaints from all channels—calls, chat, email, and social—on a centralized support platform
Connect With Existing Infra
Customization
Email Integration
Email Integration
Customize workflows, dashboards, and features so the system adapts perfectly to your business needs
Email Integration
Email Integration
Email Integration
Send and receive emails directly within the platform to simplify workflows and maintain context
SMS Integration
Social Media Integration
Social Media Integration
Send real-time SMS alerts, reminders, and updates to keep your customers informed and engaged
Social Media Integration
Social Media Integration
Social Media Integration
Bring social platforms into one dashboard for easier management and faster customer interaction handling
Security Aspects of Omnichannel Contact Center
Highly Secure Access
Highly Secure Access
Highly Secure Access
Limit user roles and permissions with strict access control to secure sensitive business and customer data
Voice Encryption
Highly Secure Access
Highly Secure Access
Encrypt all voice data during calls to protect conversations and ensure secure communication end-to-end
Session Handling
Highly Secure Access
Cross Site Attack
Secure every session with multi-factor authentication & dynamic controls to prevent unauthorized access threats
Cross Site Attack
Cross Site Attack
Cross Site Attack
Prevent cross-site attacks using secure development practices, firewalls, and constant security audits together
No Data Injection
Cross Site Attack
No Data Injection
Protect data with hardened input fields, query sanitization, and secure database architecture that blocks injections